June 24th, 2016
“The quality of service from Riteway has been excellent. Not only do we use their laundry service, but also purchase new linen. Delivery times have never been an issue and they satisfy our needs during any emergency situations, even making special deliveries on weekends. I appreciate the ability to communicate with administrative personal as well as the plant with no delays.”
Brian Buckley ~ Director Palm Beach Marriott Singer Island Beach Resort & Spa
We consider Riteway Hospitality a partner who has proven to be creative in problem resolution, reliable in time commitments, and overall consistent in meeting our expectations. Riteway Linen has set a new standard for quality and consistency that will be hard to match by any linen company
This email is way overdue. Gustavo told me that you guys were excellent in helping us out when we were strapped for linen over the holidays. Thank you for being flexible and helpful. I definitely call your actions a true “partnership” with Costa d’Este. We have recently updated our inventory and will continue to do this during this 2012.
Costa d’Este Beach Resort
I’d like to thank you all for being there to help us out whenever we are in a jam. Your services for the past 6 weeks have allowed for us to continue to deliver great service to our guest, given our issues with our laundry equipment
Vero Beach Hotel & Spa, a Kimpton® Hotel
I was first introduced to Riteway Linen Company approximately six-months ago in the height of season. My company, North Beach Village Resort, consists of approximately 500 rooms. Recently becoming the new General Manager at that time, and newly acquainted with our laundry division, I found that we were in dire need, not only for linens, (under par), but we were in need of operational guidance as well. Needless to say, Juan Marcano and his incredible team were literally there to deliver both.Juan was able to deliver linens to us next day following a desperate phone call from me. That was the beginning of our ongoing business relationship. He not only delivered the linens, but provided me with a complete analysis of my company including par levels for all properties, assisting with inventory counts, stream lining operations and making the necessary recommendations for laundry products and equipment repairs. His guidance allowed us to understand the capacity that our laundry department can handle based on our occupancy, and determine when linens must be sent out. We have utilized Riteway’s linen service for outsourcing as needed. Riteway and their team have shown the utmost professionalism. I would not hesitate to recommend them to anyone in need of their services.
North Beach Village Resort
I wanted to write to you and express my sincere appreciation for the exemplarity customer service that the Riteway Linen team has shown my staff and myself. As you are aware Fantasy Springs Resort is one of our largest accounts and it is imperative that their par levels stay maintained and their linen look its best. Your sales team has been maintaining our inventory without a glitch, and all orders are always delivered in a timely manner. I love that we always receive confirmations on our linen and terry orders with shipment tracking numbers. This makes receiving the new inventory process much smoother. We have been using your Tezoro Dobby Terry collection for over two years now and it has maintained its high quality since the first installation at the resort. We have had the same experience with all our linen also. In closing ~ Thank you for providing us the exceptional terry and linen products so our clients can continue to concentrate on their guest and not be burdened with linen management.
Coast to Coast Linen Management & Rental Company
Good Day Ms. Lisa,
i am happy and i thank you again you have been wonderful. Thank you for making it so easy for us, we are grateful for such a wonderful service, and we are looking forward to doing business with Riteway again.
Thank you again to you and the entire Riteway team.
Palm Bay Guest House & Restaurant
14 Bogue Crossing
Montego Bay St. James.