Shipping & Return Policy

Our Policies

Shipping Policy

www.ritewaylinens.comhas numerous options for shipping your order. Most orders are shipped within 2-3 business days from our warehouse and received by our customers within 5-7 business days from the day order shipped. In case of delay, you will be informed about the reason for delay and the rescheduled shipping time if any. Most of the shipments are sent through UPS. If we find better options for shipping your order, we will go ahead and ship it out through the better option which will not affect the delivery time of your order.

Cancellation Policy

Orders Placed with www.ritewaylinens.com can be cancelled before it is processed, once order processed & shipped out it cannot be cancelled. If the products are eligible to return as per our return policy, you will be able to return them at the appropriate restocking fee once RA# Number issued. Custom made & Special Order Products cannot be cancelled once production has begun, as custom made products are specially made for your order placed, as they work only for you. You are welcome to Email us, but please note we may not receive your email in time to cancel your order before it ships or the production begins.

Return Policy

www.ritewaylinens.com products can be returned within 10 business days of receipt of your order subject to the following conditions. If you are not certain if the item you are ordering is returnable, please contact us before you purchase it.

  1. Discrepancies if any should be reported within 72 hrs of receipt of your order, if not reported within given time we will consider your shipment to be correct and your order completed.
  2. All returns should be on Prepaid Basis.
  3. Re-stocking charges of 25% is applicable on Table Skirts, Table Cloths, Table Napkins & 20% Re-stocking charge will be applicable to rest all products sold by us.
  4. Used or Washed items are not returnable at any cost.
  5. Custom Made & Special Order Products are not returnable.
  6. Original Packing & Carton Labels Should remain Intact for our verification while returning goods.

Non-Returnable Items

  1. Used or Washed Products.
  2. Products without original Packing & Carton Labels.
  3. Custom Made & Special Order Products.
  4. Special sale Products.
  5. Damaged products and those not in resalable condition.

RA# (Return Authorization) Number

To return a product, please email us at customerservice@ritewaylinens.com with the reason of return and register for RA# (Return Authorization) number. RA# Number will be sent to your Email Address within 24 hrs with the return shipping address, you are requested to write the RA# number on the return box without fail, any packages without RA# Number will be refused by our warehouse. Non Refundable products that are returned will not be refunded at any cost. Once an RA# Number is issued, it’s only valid for 15 days your return shipment must be dated within those 15days otherwise your package will not be accepted. Please email us the tracking number of the return shipment as soon as shipped out, so we can track the package and call you with the refund status as soon as we receive your shipment

Details needed for issuing RA# Number

  1. Contact Name
  2. Physical Shipping Address
  3. Order Number & Order Date
  4. Contact Phone Number

If any missing information, RA# Number will not be issued. Any Question regarding return policy can be directed to customerservice@ritewaylinens.com.

Refusing Orders at Delivery Time

If a Package is refused by the customer at the time of Delivery, the customer will have to pay a 30% Restocking fee plus all the shipping charges incurred by us. Any Question regarding return policy can be directed to customerservice@ritewaylinens.com.


Refund Policy

Refunds for Returned Orders

Once Product received with RA# Number, your refund of product price will be processed in 3 business days from the receipt of your return, after deducting restocking charges & all charges mentioned in the return policy. Shipping & Handling charges will be refunded only if it’s an error made by the company else customer has to pay for the shipping & handling charges two ways. Please contact us if you have any questions.

Once Refund issued, we will call you and let you know the transaction ID, if you need a transaction report on the refund, please call us we will be glad to send it via Email.

Refunds for Cancelled Orders

Upon cancellation acceptance from www.ritewaylinens.com, customer will be sent an email with the cancellation Number. Refund for the cancelled orders will be processed within 5 business days, transaction report will be sent on request.

Refunds for Refused Orders

Refused orders without any prior information from the customer will be refunded in 5-7 Business days. Restocking charges will be applicable as mentioned above, transaction report will be sent on request.

Please note any Credit Card Charges or Refund will show on your Statement from Ritewaylines.com